Getting Support
Channels of support
GitHub Issues
The primary channel for getting support is by creating a GitHub issue through our support repository. Choose between any of the issue templates or create a blank issue if no template fits your situation. Once created, your issue will be delegated out to one of Thoth’s Special Interest Groups (SIG) or a specific person on the Thoth team. They will help you get the issue ready to be worked on by refining the issue to meet our standards for a good quality issue. Then your issue will be planned and worked on depending on its urgency.
Templates
- Bug report - Create a report to help us improve
- Feature request - Suggest an idea for this project
- Request monitoring a Python package index - Ask for monitoring a package index in Thoth
- Report package issues - File an issue specific for a package
- Request package in recommendations - Ask for including a package in recommendations
- Resolver issue - File an issue specific for resolver
Thoth Developer Google Chat Room
You can also reach out to us through our Google Chat room. If you are an external contributor, feel free to request access in our support repository by opening an issue.
Frequently Asked Questions (FAQ)
Be sure to take a look at the FAQ to see if your issue has already been resolved.