Thoth backend did not respond in time

The request to Thoth’s backend took more than timeout set.

Issue description

This issue happens if Thoth’s backend does not respond in time based on the client timeout configuration. The root cause can be:

  1. Timeout is set too low.
  2. Parts of the backend infrastructure might be down, check Thoth’s status page for more info.
  3. The service is overloaded.

Affected packages

This error is not specific to any package.

Severity

Issue fix

Retry the request after some time or increase timeout using THAMOS_TIMEOUT environment variable.

Recommendation types

This issue can arise for any recommendation type. See this document that describes recommendation types available.